I’ve never been to a refill shop before, what do I do?
Don’t panic! You’re not alone and we’re here to make it as easy as possible for you.
Firstly feel free to pop along and say hi and familiarise yourself with the van, there’s no pressure to buy anything and we’re always happy to have a chat!
If you want to be prepared for your first visit we advise that you take a look at our product list so you can prepare a list. Take a look in your cupboards and see what needs topping up! All our prices are listed as per 100g but you can buy a smaller quantity if you'd like. If you’re unsure of how much a certain product weighs don’t panic! We can easily show you what 100g of that product looks like and you can tell us if you want more or less. We can do all sorts of measurements : a handful, jar half full, a pound or a monetary value as a few examples! Gather together your containers (we do also have paper bags if you forget something!) ready to come along to one of our locations.
If you want to be really organised and get special Incredible Bulk Gold Points (these are just for fun!) you can label your jars with what you want inside, this way if you’re busy you can always drop your containers off with us, we’ll fill them up while you go off and do something lovely and we’ll have them ready for when you come back!
Once at the van you’ll notice that WE serve you, so you needn’t get flustered about weighing or making a mess - we do that! We take your containers, tare them on our scales and fill them up with what you want. It is also worth mentioning that your containers do not have to be completely empty. If you have half a bottle of washing up liquid you want to top up that’s no problem - we’ll only charge you for what we put in your container.
Hopefully this sounds like a fun experience, it may be a bit daunting at first but we know from experience that once you start you’ll soon get into the routine and you’ll find it hard to go back to a supermarket being surrounded by all that unnecessary plastic packaging!